We use cookies for anonymous visitor statistics, so we know which pages are useful to you. The site works normally without them. Read the privacy policy
Here we explain how refunds work for our services.
We do not sell goods through the site and there is no online payment. We agree the service with you, and payment is made on site after the service is performed. The site has no cart or online checkout.
If a service was not performed, or not performed as agreed, you have the right to file a complaint. If the defect cannot be remedied another way, you are also entitled to a refund as part of that complaint.
See how to file a complaintCutting and coding keys, fitting security and similar services are carried out on your order and for your vehicle or premises. For services fully performed with your consent, the statutory right of unilateral withdrawal (which applies to distance contracts) does not, as a rule, apply. This does not affect your complaint rights if the service is defective.
Where a refund is justified, we return the funds by the same means the payment was made, unless we agree otherwise, and at no additional cost to you.
Contact us about a refundLast updated · 1 August 2026